My Wellness Plan Just Auto-Renewed

It renewed. A new 12-month term just started.

An auto-renewal is not a billing error — it is the contract doing what it was set to do, which means a fresh term, a fresh settlement calculation, and a fresh anniversary a year out. One documented Banfield owner couple's dog was euthanized four days after a renewal; they were billed for the full further year. The options now are the contract's own three, priced from where you stand today: the months paid in the new term are few, which cuts both ways in the formula — few payments made, but also few services used in the new term.

Run the free Exit Checker

Run the new term's numbers

The settlement is computed on the current term: services and discounts used in this term against payments made in this term, capped at the payments remaining. Run the checker with the new term's figures, not last year's. Early in a term, the services side is often small — check before you assume the full year is owed.

Prevent the next one today

Turn off the renewal now, in your account, and keep the confirmation. Then set the act-by date — about 30 days before the next anniversary — somewhere you will actually see it. The renewal you just met is the last one that should ever surprise you.

The line this site never crosses: What care your pet gets is a decision for you and your veterinarian. These pages are only about the contract and the money.

Keep going

Your numbers, not a generic answer

Every figure in this niche depends on your enrollment date, your payments, and the retail value of what your pet has used. The free checker computes your three options from those numbers alone.

Included in the $39 Exit Kit

  • Per-provider exit playbooks: Banfield in full, VCA negotiation-led, Petco short — who to contact, in what order, and what to say
  • Phone and written cancellation scripts, including the itemized-breakdown demand: "read me the retail value of services and discounts used, and the total payments made"
  • The pet-death compassion-escalation pack: clinic, plan relations, written complaint, BBB, state attorney general — with documented outcomes labeled as reported, never promised
  • Moved, rehomed, and clinic-closed playbooks — the paperwork each situation actually turns on

See the $39 Exit Kit

One payment, yours to keep — the scripts, letters and playbooks the free checker points into. Everything inside →